Frequently Asked Questions

FAQ

What is EyeProtector?

EyeProtector is a brand focused on providing simple and practical eye-protection solutions designed to support more comfortable screen time. Our products are made for people who spend long hours using phones, computers, tablets, and other digital devices.

How does EyeProtector work?

EyeProtector products are designed to help reduce discomfort associated with prolonged screen exposure by supporting eye comfort during use. They are created to fit easily into your daily routine without requiring complicated setup or technical knowledge.

Who can use EyeProtector?

EyeProtector is suitable for anyone who spends extended time in front of screens, including:

  • Office and remote workers

  • Students

  • Gamers

  • Content creators

  • Everyday phone and laptop users

Is EyeProtector safe to use?

Yes. EyeProtector products are designed for everyday use and made with non-invasive, user-friendly materials. They do not require medication, apps, or software.

Is this a medical device?

No. EyeProtector products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition. They are designed to support comfort during screen use.

How long should I use EyeProtector each day?

You can use EyeProtector whenever you are using digital devices. Many users prefer to use it during long work sessions, study time, gaming, or extended phone use.

Will it affect my vision?

EyeProtector products are designed to support comfort and reduce eye strain caused by screen use. They do not alter or correct vision.

Does EyeProtector work with all devices?

Yes. EyeProtector is designed to be used during screen time across multiple devices, including smartphones, laptops, desktop computers, tablets, and monitors.

How long does shipping take?

Shipping times vary depending on your location. Most orders are processed within 1–3 business days, and delivery typically takes between 7–15 business days. Tracking information is provided once your order ships.

Do you ship internationally?

Yes. EyeProtector ships worldwide. Delivery times may vary depending on destination and local customs processing.

What is your return policy?

We offer a customer-friendly return policy. If you experience any issues with your order, please contact our support team within the return window, and we’ll be happy to assist you.

What if my product arrives damaged or defective?

If your item arrives damaged or defective, contact us with your order number and photos of the issue. We will review your case and arrange a replacement or refund when applicable.

How can I contact customer support?

You can reach our support team through the Contact Us page on our website. We aim to respond to all inquiries within 24–48 hours.

Where is EyeProtector based?

EyeProtector operates online to serve customers worldwide. Our products are shipped from trusted fulfillment partners to ensure reliable delivery.

Is my payment information secure?

Yes. All payments are processed through secure and encrypted payment gateways to protect your personal and financial information.

How to search for products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the fewer products you will get on the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea, or land) and product weight/volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.